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Our Customer Service is the only official channel for receiving dedicated support. For any questions regarding our products or navigating our website, please email info@gronell.it. It's the fastest and most direct way to speak with our experts.
We recommend consulting our Size Guide, which can be found on every product page. If you’re unsure between two sizes, keep in mind that for technical activities, it’s often better to have an extra half-centimeter of space for comfort.
Yes, when you shop directly from our official store, you can be sure you’re getting authentic Gronell footwear. Every product is handcrafted using premium materials and comes with the manufacturer’s official warranty covering any defects.
Certainly. If you need an invoice with a VAT number, please specify this in the order notes during checkout and provide your full details (VAT number and Unique Code). Alternatively, you can request it immediately after completing your purchase by writing to info@gronell.it.
Payment Information
We accept major credit cards (Visa, Mastercard, American Express), PayPal, and advance bank transfers. All payments are processed using encrypted security protocols.
Absolutely. We use advanced SSL encryption to protect your data. We do not store your card details on our servers to ensure maximum security.
For payments made by credit card or PayPal, the charge is processed immediately upon order confirmation. For bank transfers, the order will be processed only after the funds have been credited to our bank account.
We do not currently accept cash on delivery payments. To speed up shipping times and ensure payment traceability, we accept only electronic transactions or bank transfers.
Orders & Returns
Once your purchase is complete, you’ll receive a series of automated emails keeping you updated on the status of your order. As soon as your package is handed over to the carrier, we’ll send you a tracking code so you can track your shipment in real time all the way to your doorstep.
To ensure prompt delivery, orders are processed immediately. If you wish to change or cancel an order, please contact us right away info@gronell.it. We'll do our best if the package hasn't been shipped yet.
You can initiate a return process entirely on your own directly from your customer account. Go to the section for your orders, select the order you wish to return, and follow the instructions to submit your request. Please note that the product must be in good condition and in its original packaging. You can submit your request within 14 days of receiving your order.
Quality is our top priority. If you find a defect, please contact us immediately at info@gronell.it Please attach a photo of the issue. We will arrange for pickup and replacement as soon as possible.